I’m Jon Stephenson, CEO here at Live365. I’ll be upfront...in our haste to push new features, one of our RAID arrays became unstable, causing some of our community's station logos, station banner images and album art to become corrupt and inaccessible at the moment. This is why some of you may be having trouble with your station art and album art not showing up.
We do have good news though! Our team is continuing to work on recovering this data and we hope to complete this soon. In addition, songs you uploaded with the proper ID3 metadata tags for album art are not lost, but will take some time to populate as we re-process these. We will keep our community updated at status.live365.com on the progress.
We understand this is not optimal, however, this does NOT impact your station's music content and playlists. To see if your station is impacted, please log into Live365 Broadcaster, and check to see if your images are there. If not, please re-upload them.
So, what happened?
When I acquired Live365 in late 2016, we rebuilt Live365 quickly and for the last 6 months we have been working on making Live365 better, faster, stronger. As with any remodel, you sometimes learn the hard way that the wiring is not connected as it should be...and Sunday, unfortunately, was one of those days.
When’s the dust going to settle?
Over the past few months, we have been working on "Broadcaster 2.0", which will add high availability with everything from Live365 Broadcaster’s automation all the way to your listeners with improved streaming delivery. Many of the soon to be released new features and improvements were requested from the Live365 Community on our Feature Request Portal! This work is expected to be completed over the next few months and we are eager to get this released to the community.
Our team is fully committed to providing the best platform on the internet for radio period, and I'm gravely sorry that we tripped while running. We are honored for the opportunity to host the Live365 Broadcaster community and look forward to hearing more feedback.
As a small token of gratitude for your patience, Live365 is offering $10 USD credit towards your next invoice for those Broadcasters who have been impacted. To request the $10 USD credit, please e-mail firstname.lastname@example.org and we will get this added to your account as soon as possible.
Thanks again for being a member of the Live365 community of broadcasters!